Cannot find the Edit option or Operations column in User Management, in order to deactivate a user

Question

I am trying to deactivate a user, following the instructions below that I have found in the Help section ...

... but there is no Operations column in which to find the Edit option? (see below for the screen that I see) ...

Can anyone tell me where I am going wrong, please?

Thank you.

Regards, Andrew Tyler

Andrew Tyler_mye8q2 · Answer

Hello, Michael

When I go to 'Billing', it says: Account is under external management.

I presume this means that revoking access for a user may not automatically reduce the number of licences used?

In answer to your second question, it says: 'Verify your domains' in the Atlassian administration screen.

Michael Andolfatto_a62ntx · Answer

Revoking site access will free up any licenses the user has allocated. You can verify this by clicking on Manage subscriptions in the Subscriptions & Billing menu.

It looks like the documentation you're referring to is specific to Managed Accounts. If you navigate to https://admin.atlassian.com/ and locate your directory, is there an option to select Managed accounts or does it say Verify your domains?

Andrew Tyler_mye8q2 · Answer

This is the link that I found the instructions for deactivating a user.

https://community.atlassian.com/t5/Atlassian-Access-questions/Deactivate-User/qaq-p/1028571

I just don't seem to have the options that it mentions when I use the Jira Administration.

I shall use the 'Revoke site access' then, if that has the same effect as deactivating a user?

The ultimate aim is to free up a Jira licence as one of our users, who has been on secondment for five months and is now needing to use their Jira login again, gets a message:

You don't have access to costcutter.jira.com, because costcutter.jira.com has reached its license limit.