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Why are checklists not showing in the Jira cloud application for Mac?

Lizzy Berendsen

I wanted to start using the application for Mac as it is a lot faster than the web version of Jira. However, I found out that the checklists we add to tickets do not show in the application while they are showing in the web version. Is this not supported in the Mac application?

Accepted answers

Angélica Luz

Hello Lizzy,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I was able to use the checklist (checkboxes) on the Jira app.

Screen Recording 2020-08-25 at 02.52.03 PM.gif

It works for both Classic and Next-gen projects.

Some fields may be set to be hidden when empty, so make sure to scroll down and click on "See more" to find those fields on the app.

Regards,
Angélica

All comments

Angélica Luz

Hello Lizzy,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I was able to use the checklist (checkboxes) on the Jira app.

Screen Recording 2020-08-25 at 02.52.03 PM.gif

It works for both Classic and Next-gen projects.

Some fields may be set to be hidden when empty, so make sure to scroll down and click on "See more" to find those fields on the app.

Regards,
Angélica

Lizzy Berendsen

Hi Angélica,

I see that I'm using a different kind of checklist. In the web version I can add them under the title of the ticket and view them below the description, but in the native app I don't see it anywhere..

Screenshot web.png Screenshot mac app.png

Jack Hunter _HeroCoders_

Hi @Lizzy Berendsen,

Please go to your Jira configuration and enable the option "Show checklist in Jira mobile app".

It will help.

Cheers,
Jack

Lizzy Berendsen

That worked, thanks Jack!

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