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Issue Reporter/Creator field provides weird data via automation.

Alexey_gudeo1

Greetings, i'm trying to send all data collected in JSR request form via email to Trello and Hubspot by using Automation feature.

Everything works in Trello except those 2 fields:

Reporter {{issue.fields.Reporter}}
Creator {{issue.fields.creator}}

Example
entered value jsdtestmail999@jira.com
received in Trello values

Reporter qm:0a8cb572-7886-4b9d-98d9-0591ef74dd7c:ab02c52e-51d6-4dd4-a052-222abd1ca814
Creator qm:0a8cb572-7886-4b9d-98d9-0591ef74dd7c:ab02c52e-51d6-4dd4-a052-222abd1ca814

How to transfer real email to other services to trigger my designed sales process?

Accepted answers

Simmo_9kntn7

Hi @Alexey

You should be able to get this to work if you adjust your smart values to reference the email property:

Reporter {{issue.fields.Reporter.emailAddress}}
Creator {{issue.fields.creator.emailAddress}}

User fields by default just reference the account ID if no property is included, which is what you are seeing here.

Cheers,

Simeon.

All comments

Simmo_9kntn7

Hi @Alexey

You should be able to get this to work if you adjust your smart values to reference the email property:

Reporter {{issue.fields.Reporter.emailAddress}}
Creator {{issue.fields.creator.emailAddress}}

User fields by default just reference the account ID if no property is included, which is what you are seeing here.

Cheers,

Simeon.

Alexey_gudeo1

Thanks a lot, BTW where i can see whole list of available {{issue.fields.}}?
In Custom Fields i see them with different names and probably not everything is there.

Simmo_9kntn7

Hi @Alexey ,

You can find of some in our docs at https://support.atlassian.com/jira-software-cloud/docs/advance-your-rules-with-smart-values/

Otherwise, the other way to view the options is to look at the REST representation of an issue and see what is there!

Cheers,

Simeon.

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