How do I create an aging gadget/report based on ticket type?

Question

I am trying to create a gadget on a dashboard in JIRA that shows the aging of tickets. I currently have 3 types of tickets (service requests, incidents and new feature). I want to only create this gadget based on the service request and incident ticket types (excluding new feature). I can only see the standard aging chart report but no option to separate out on ticket type.

Siobhan Anderson · Answer

Thanks this helped!

Jack Brickey · Answer

Hi @Siobhan Anderson , you need to exclude “new feature” in the filter that you associate with the gadget. If you are currently using the project to associate to the gadget change to something like the following...

project = abc and type != “new feature”

after you have the filter displaying the results you wish then save it and use in the gadget.