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Need help on ticket number

Kamal Dhingra

Hi,

I am very new to JIRA.

In my project, we are using 2 types of tickets.

We differentiate the tickets like "HCLEXT-#" for the customer and another for the internal usage "HCL-#".

My question is whether we can search for all the tickets for external and internal usage i.e. issue keys starting with "HCLEXT-*" and "HCL-*"?

Thank you in advance.

Accepted answers

Nic Brough -Adaptavist-

The first part of an issue key is the project key. So "project = hclext or project = hcl" will find the issues you have named here.

All comments

Nic Brough -Adaptavist-

The first part of an issue key is the project key. So "project = hclext or project = hcl" will find the issues you have named here.

Jack Brickey

Hi Kamal, if you are saying that you have two different projects, one with HCL and one with HCLEXT as the project key then you can use the following to query the issues associated with the projects:

project = HCL
project = HCLEXT

you can do this by clicking on the Search bar and select advanced search for issues. Further you could use these queries on dashboards to view issues and stats by project.