nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Closed ticket still visible in 'All open' queue

Ricardo Rodrigues_mmrfni

Hi folks,

A real simple solution might be warranted here, but I didn't know where to look.

I just closed a ticket in our Service Desk project, but even though the ticket has a status of Closed, it's still visible in my 'All open' queue.

What gives?

Thanks in advance.

Accepted answers

Ricardo Rodrigues_mmrfni

https://community.atlassian.com/t5/Jira-questions/change-resolution-after-closed/qaq-p/952753

All comments

Jack Brickey

You need to ensure the Resolution is set when a ticket is closed.

Ricardo Rodrigues_mmrfni

https://community.atlassian.com/t5/Jira-questions/change-resolution-after-closed/qaq-p/952753

Jack Brickey

Ditto

Dale Bronk_8963un

I know this is an old ticket but I'm having same issue and can't find how to set the resolution field.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud