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Requests via email

Mark_sbsyg7

I have created a new project to use for "Procurement" -I have used a standard "classic business project" template.

I want to be able to email requests to my project, but from what I can see, this isnt possible. Is there a work around to make this possible?

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Jack Brickey

You can set up an incoming mail handler. Settings > system > incoming mail. This article might help - creating-issues-and-comments-from-email

Mark_sbsyg7

Thanks Jack, I have tried this but doesn't work - the project does not seem to be able to handle email requests

Jack Brickey

what type of project are we talking here? Are you sure the mail handler is setup correctly? Are you able to successfully do this for other projects?

Mark_sbsyg7

Classic business project.
I have setup properly and are using it currently in other "service desk" projects.

Hence the question, is this possible in a classic business project?

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