Permission

Japjeet Duggal

If a user is able to see the Start Progress transition but not the Approve transition on an issue and their co-worker is able to see both, what could be the reason behind it?

Ste Wright

Hi @Japjeet Duggal 

Assuming this is from an issue's main view - it could be a workflow condition.

To check this:

1. Go to Jira Settings > Issues
2. Select Workflows from the left-hand menu
3. Locate the workflow for this project / issue type, and select Edit
4. Select the "Approve" Transition - and in the pop-up, select Conditions
5. Look for a condition in the list which limits users

Some common examples are:

• Only Assignee / Only Reporter
• User is in a Group (this is user group)
• User is in a Project Role
• Permission-based (eg. user must have Close Issues)

Let us know if this resolves the issue!

Ste