One project missing from a multiple projects board

Yuliia Zhyliaieva

I set up a board to contain issues from different projects: Development, Support and QA Classic.

The Filter for the board works properly, I see 19 issues when I use it in Advanced search.

However, on the board issues from 1 project (Support) are all missing. Does it have something to do with the project being Kanban, while the rest are scrum? 

Ste Wright

Hi @Yuliia Zhyliaieva 

A few things you can check:

• Status Mapping: Ensure the correct statuses are mapped to the appropriate columns.
• Sub-Filter: If this is a Kanban Board, ensure the sub-filter isn't filtering out the issues. Sub-Filter is located in the "General" tab
• Board Filter: Ensure that when you modified the filter you pressed Search first, then Save - otherwise the modification isn't made
• Board View: Check there's no Quick Filters that would be limiting your current view of the board
• Scrum Board: If this is a Scrum Board, make sure the issue is in an active sprint if you want to see it on the board - otherwise it'll be in the Backlog
• Swimlanes: Ensure you're not utilising a swimlane setup. For example, if you have swimlanes based on Epics - Epics with no Stories won't appear on the board, as it's visualising only those with active children.

For the configuration options - try removing / modifying the board to make it a simpler view and ensuring they appear.

If none of this works - try creating a new board with your filter and seeing if the issues appear! If they do (with columns configured), it's likely board configuration-based - if they don't, then it's more likely to be a filter issue

Ste