Creating issues based on comment

Question

Hi!

I'm looking for any solution (cloud) to automatic issue creation based on the comment. I don't see any options in Automation from code barrel. The case is described below.

1. I create the issue, for example issue type = Version

2. The developers team works on all issues which are included in this version and linked to this issue.

3. The issue is passed to the tester.

4. The tester tests and finds problems according to this version. She adds comments with the all problems which she finds.

5. After discussion with the team, we create separates issues for every bug which she describes in the comment.

I would like to create issues with issue type = Bug in the current project automatically when she adds comments with some hashtag, for example '#BUG'. The description in the new issue should contain a content from comment. The new issue should be also linked to the source issue.

Do you know any plugins which can help me to solve this case? It would improve our workflow significantly.

Katarzyna · Answer

Thank you for the answer. Unfortunately, this is not what I need. I see that I can add a post function and create an issue which contains the last comment. In 99% cases we have more than one bug what means more than one comment. So the last comment is not the solution for us.

Another thing is that not every comment describes a bug. This is why I would like to use some hashtag to mark that from this comment a new issue should be created. I guess that we need a new automation rule to solve this problem.

Kinnera [Appfire] · Answer

Hi @Katarzyna

Please check  JSU Automation Suite for Jira workflows App

Here is the document for your reference :

https://beecom-products.atlassian.net/wiki/spaces/JSU/overview

You can also go through the youtube videos on "how to use JSU":

https://www.youtube.com/playlist?list=PL2TfeADo7Fq8tIVpvA8r8brZCmcA3N77e

The Copy or Set Value fields on Linked issue creation use case might help your case

Thanks

Kinnera