Jira Automation Smart values

Whisley Santos_ihi4k8

Hi guys,

I am trying to implement Jira Automation so the whole team receives an e-mail when an issue is created. I managed to get things almost right but the result looks a bit amateur.

I have been exploring all the docs under https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/ and got almost everything replicate from a normal Jira Ticket.

[JIRA] {{issue.key}} {{issue.summary}}

Description: {{issue.description}}
Issue Type:   {{issue.issueType.name}}
Assignee:      {{issue.assignee.displayName}}
Priority:         {{issue.priority.name}}
Created:        {{issue.created.format("dd/MM/yyyy hh:mm")}}
Reporter:      {{issue.reporter.displayName}}
URL:                {{issue.toUrl}}

 

I am trying to figure out the date because it is showing US time instead of Australia.
But, I would be truly happy to make the avatar to work so things look more professional

So under https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/ you have:

{{assignee.avatarUrls."48x48"}}

 

When receiving the e-mail, all I see is its URL instead of the avatar picture itself.
How to make it works?

This is the desirable result:

Assignee:      {{assignee.avatarUrls."48x48"}} {{issue.assignee.displayName}}
Reporter:      {{assignee.avatarUrls."48x48"}} {{issue.reporter.displayName}}

 

Do I need to add HTML, JSON parameters or something like that? Or am I missing something?

Thank you

Bill Sheboy

Hi @Whisley Santos 

For the date, please try converting the time zone before formatting:

{{issue.created.convertToTimeZone(reporter.timeZone).format("dd/MM/yyyy hh:mm")}}

This example uses the Reporter's time zone, but you could hard-code it if you wish.

 

Regarding the avatar images, doesn't look like that is possible.  There appear to be suggestions in both the public JIRA Cloud and the automation backlogs to add this.

 

Best regards,

Bill