ISSUE: Link from Your Work leads to infinity loading

Ivan Trechekas

1 Open 
> https://xxx.atlassian.net/jira/your-work

2 Find the ticket with the link that has a format 
> https://xxx.atlassian.net/browse/TICKET-1111?focusedCommentId=<id>&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-<id>


3 click on the ticket

4 take an error
We couldn't connect to the issue. And see the infinity loading process.

It starts adding "&" to the URL 

> https://xxx.atlassian.net/browse/TICKET-1111?focusedCommentId=<id>&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-<id>&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

and a lot of requests in the Network tab.



I see the error 

1. Request URL: https://xxx.atlassian.net/rest/internal/2/log/safe/warn
2. Request Method: POST
3. Status Code: 204
   
   {"sentFrom":"jira.frontend.global-loading-bar","message":"Loading bar failed to initialise in SSR. This may be because SSR failed or a bug in the loading bar code.","event":{},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T19:31:44.149Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.issue.data.provider.epic","message":"UPDATE_PREVIEW_REQUEST: dataProvider issue data lookup failed IssueDoesNotExistOrNoPermission","event":{},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T20:08:10.292Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.issue.data-provider.api","message":"tried to populate cache with insufficient field data","event":{},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T20:08:10.294Z","browserName":"Chrome","browserVersion":"84.0"}
   
   
   

1. Request URL: https://xxx.atlassian.net/rest/internal/2/log/safe/error
2. Request Method: POST
3. Status Code: 204
   
   {"sentFrom":"jira.frontend.spa.view.routes.issue-view.gira.getData","message":"An error was thrown while prefetching issue gira data","event":{"message":"Failed to fetch","stack":"TypeError: Failed to fetch"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T19:32:02.582Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.issue.fetch.issue-fetch-epic","message":"FETCH_ISSUE_REQUEST: Failed to fetch issue data","event":{"message":"Failed to fetch","stack":"Error: Failed to fetch\n at t.selector (https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/async-issue-app~issue.45f0857e25f2c6792917.8.js:115:160)\n at t.error (https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/vendor~31ecd969.eb94999b89eb23bc89ed.8.js:25:158587)\n at https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/vendor~31ecd969.eb94999b89eb23bc89ed.8.js:25:95703","type":"fetch","app":"issue","eventNameSuffix":"issue.error","name":"AnalyticError"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T19:32:02.586Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.portfolio.services.plan-item-visibility","message":"Error while fetching plans visibility","event":{"message":"Failed to fetch","stack":"TypeError: Failed to fetch"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T19:32:30.219Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.navigation-next.page-visit-tracker.project.recent","message":"There was a problem saving recent visited project","event":{"message":"Failed to fetch","stack":"TypeError: Failed to fetch"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T19:32:30.220Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.spa.router.resources.navigation","message":"fetchSidebarConfig","event":{"message":"Fetch call failed with status code: 404","stack":"i: Fetch call failed with status code: 404\n at https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/commons.1e50bca47ba4dbac4c81.8.js:12:237610\n at async getData (https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/jira-spa.0ef0264099832242467e.8.js:103:29604)","name":"i","statusCode":404,"traceId":"e72289fefc14d1b8"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T20:07:58.098Z","browserName":"Chrome","browserVersion":"84.0"}
   
   {"sentFrom":"jira.frontend.resources.issue_media_read_perm","message":"i: Fetch call failed with status code: 404","event":{"message":"Fetch call failed with status code: 404","stack":"i: Fetch call failed with status code: 404\n at https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/commons.1e50bca47ba4dbac4c81.8.js:12:237610\n at async https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/jira-spa.0ef0264099832242467e.8.js:103:256711","name":"i","statusCode":404,"traceId":"1b3f7dcc96e80c12"},"buildKey":"JF-PROD-18395","logTime":"2020-08-13T20:07:58.153Z","browserName":"Chrome","browserVersion":"84.0"}
   
   etc

Angélica Luz

Hello Ivan,

Welcome to Atlassian Community!

Thank you for sharing the steps. 

Testing on my local site, I wasn't able to replicate the issue, so I would like to know more details.

Are you able to open this ticket directly on xxxxx.atlassian.net/browse/KEY-123? 

Since the link that you are clicking is related to a specific comment, in case you can view the ticket, is the comment there?

Is this issue happening with other people that have permission to view the ticket?

Is it happening to other tickets from the same project and from other projects that you have access to?

Regards,
Angélica