All pages gone from space (Cloud free plan)

Question

Just logged in today to see that all my pages are missing from Confluence space:

https://pray.atlassian.net/wiki/spaces/PRAY/overview

I'm the only user and noone else has access to this space. I didn't delete the pages, they just vanished.

They're not showing anywehere, I checked under Space settings -> Content tool (reordering, trash, etc..) but all is empty.

Space is behaving like it's completely new space:

"

Welcome to your new space

Use it to create something wonderful.

To start, you might want to:
"

I'm on a free cloud plan, but still I thought that pages will never get deleted.

Does that happend to anyone else before?

Thanks for your help.

Shannon S · Answer

Hi Antonio,

Is anything else missing from Confluence? It's hard to tell with one space the extent of the missing data, so do let me know if you notice anything else is missing.

I'm raising an internal ticket now so we can have a look for you. When you receive the email, can you please login and approve access for us so we can get a look?

Thank you!
Shannon

antonio-piha · Answer

Hello Shannon,

Thank you for your reply.

I was aware of that for Jira only and I received emails specifically for Jira to sign back in, which I did. I wasn't aware that's the same for Confluence but as you mentioned it now it does makes sense to me.

Yes the data missing is only from this single space. I don't have any other spaces in Confluence. Nothing else seems to be missing.

So once again, I received emails fro Jira and immediately signed in to the Jira dashboard, but didn't receive any notification for Confluence spaces.

I appreciate your service and I'm thankful that Confluence is free to use, it's amazing product. I do also understand why free plans sites would timeout.

Thank you.

Shannon S · Answer

Hello Antonio,

Thank you for contacting us about this, and welcome to Atlassian Community.

Cloud Free sites do time out if you haven't logged in for a while, as you can see by the 2 emails you received last week. However, the data doesn't get deleted for 30 days, and you should have more notifications when that happens.

Can you confirm that the only data missing is from this single space? Do you have any other spaces in Confluence? Did any of your other setup in Confluence outside of this space go missing?

Looking forward to hearing from you,

Shannon