I'm looking to auto-assign tickets based on issue type in our Service Desk. Is this possible?

Question

I'm looking to auto-assign tickets based on issue type in our Service Desk.  Is this possible?

Prince Nyeche - ELFAPP · Answer

Yes I would also recommend going with Automation for Jira as said by @Italo Qualisoni [e-Core]

Italo Qualisoni [e-Core] · Answer

Hi @eric.kim ,

I would recommend you to use Automation for JIRA (this app has been acquired by Atlassian and it's built-in now in Cloud).

You can create an automation by  going in your Project Settings -> Project Automation(in the left area)

You can start by looking this tutorial to get started with this powerful tool: Automation for Jira 101: Tips & Tricks to get started!

Manisha Kharga _Appfire_ · Answer

Hi @eric.kim

Follow the below steps to auto-assign tickets based on Request Type.

* Go to your service desk's Project Settings > Request types and click Edit fields 
* Click +Add a field and select the field Assignee from the list
* Once the field is added, click on the Hide option for the field
* Type the name of the agent that you want to auto-assign whenever a request of this type is created.

Please refer to this link.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-auto-assign-issues

Hope it helps you!

Thanks,
Manisha