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Can't move issue to 'In Progress' on the board??

Tudor Hofnar

So just now I noticed that I cannot move any issues from 'To Do' to 'In Progress', the 'In Progress' column/section is greyed out. Any idea what it could be?

It was working fine yesterday and all I changed today was create a few issues and save/share some new filters.

The current sprint has also not expired so I have no idea why I am not allowed to move the issues....

Accepted answers

Jobin Kuruvilla [Adaptavist]

Does the workflow has a condition which says only assignee can do it or something similar?

All comments

Jobin Kuruvilla [Adaptavist]

Does the workflow has a condition which says only assignee can do it or something similar?

Tudor Hofnar

You are right!!! I thought that since I am logged in as an admin, I would be able to move it event if it was not assigned to me. Thank You!

Naveen Kumar40

Thanks guys, I faced the similar situation and resolution proposed was helpful. smile .

Rafael López Ávila

Hi There,

I will appreciate any help about this issue.

I'm facing the same problem:

I cannot move any issue on the board, I have admin rights, it's no conditions added to the workflow transitions, permission scheme configured with all permissions related as, transition, move, etc.

A day ago was working perfectly and today every new issue added cannot be moved within the board

Tudor Hofnar

Is the issue assigned to the user who is trying to move it within the board?

Rafael López Ávila

Hi tudor,

Yes, it is.

Tahir Patel2

Hi I am also facing the same issue,.

Tried adding access to the board, had given permission of Move and Transition. The issue is assigned to me but still no avail.

Please help.

unknown

Did not resolve for me.

unknown

I have the same issue, have reassigned the issue to admin and even as admin can't move it. I get an info alert box 'This task has finished running. The user Anonymous who started this task should acknowledge it.' and immediately below that, 'Unable to determine the current step for issue 'PC-77'.

I think this particular scenario might be such that the ticket was created under a different workflow than exists now, even though the workflow now actually has the same label names ("In Progress" still exists but I think possibly this ticket is set up under an old workflow that had the same names)

charlotte s

Hi, I have the same issue and been trying to search for answers in community but to no avail.

Transitions has a condition that only assignee and admin (project role) can execute this transition.

Permission scheme is granted to assignee and admin for move issue.

Permission scheme is granted to admin for create issue only.

Admin can execute the transitions. But assignee cannot. Is there anywhere else i should look at?

I have tried validation but still didn't work. With properties, I'm not really sure what I'm doing.

Please help

Thank you in advance

Nic Brough -Adaptavist-

Does assignee also have "transition issue" permission?

charlotte s

Yes Nic.

And I'm not really sure why its not working.

I got the workflow from default. copy and edited it.

Nic Brough -Adaptavist-

What does the permission helper say the problem is?

Sadia Aslam

Hi @charlotte s

You made my day! It worked for me. Thanks

Josh Freivogel

I had some of the conditions described above which prevented my transition, but even after resolving those I still could not move an issue out of my backlog. It turns out my workflow did not contain the same status as existed on my backlog. I think different companies will have different statuses, but we have "Selected for Development" and "In Development." My workflow went from backlog to In Development, when my backlog page shows backlog and "Selected for Development." Changing my workflow status from "In Development" to "Selected for Development" and making sure the transition from backlog to "Selected for Development" was available to the right users solved this issue for me.

John White_2kmuep

Happened to me after a migration to server. I just needed to edit and save the workflow, then it worked.

Ann Shea

I'm new to Jira. I was trying to move an issue (task) assigned to me to out of 'To Do' to 'In Review', since I'd already completed it and couldn't. I found I had to move it to 'In Progress' first. Then I was able to slide it over to 'In Review.'

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