Add user to custom field if he is @ in description

zilvinas.mickus

Hey!

I've ran into an interesting one- our instance requires users to be added to a custom user field, which we use as a replacement for Watchers based on if the user was tagged in the issue description field during the issue creation process. 

Is this possible with Automation for Jira? Have been looking into this for some time now- no luck on my own. 

Bill Sheboy

Hi @zilvinas.mickus 

Yes, you can probably do that...

Using the text functions for smart values, you could split out the user name using that @ symbol as your indicator:

https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/

And then update the custom field to include the person.

Here is some additional documentation on automation rules to get you started:

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

Best regards,

Bill