In our company we need to allow clients to add request participants themself. As I see only internal users can add this field.
Is there any possibility to let clients to do it?
Hi @Irina Izofatenko
Customers may add requests participants by clicking share, which will appear as a button on the request after creation.
Also you may use customer organization to allow all members of an organization to share requests together.
We tried but we dont have share option
Also, please advise from where I can do this "Also you may use customer organization to allow all members of an organization to share requests together."
For customers are not able to see share button please check this
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customers-can-t-see-quot-Share-quot-button-on-Service-Desk/qaq-p/673755
To add Customers to organizations check this link
https://support.atlassian.com/jira-service-desk-cloud/docs/add-a-customer-to-an-organization/
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