Oops... Something went wrong. Try importing again

Question

I have added the Jira Add-in for Excel to my xlsx document in one drive, when i use the saved filter to pull in data from Jira to excel, i keep getting this error "Oops... Something went wrong. Try importing again", out of the 3000 rows only few 100 are imported.

I have 21 fields configured.

Same work on the excel on desktop, with Jira Addin.

David Leal_28ge8x · Answer

Thanks it worked for me clearing the cache.

Earl McCutcheon · Answer

Hello @[deleted],

Thanks for reaching out, and to look into this we will need some additional information to help narrow it down.

* Did this previously work and stop working, or is this the first attempt to import?
* Are 'you using the Desktop or Online version of Excel?
* What OS are you using?
* Doe the error reproduce for every data import or only specific filters?
* You noted One Drive is the save location of the file, does the error occur if you save the file to a local path on your machine?

I would also recomend trying to clear out the local excel cache as covered in:

* https://docs.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache

Regards,
Earl