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What are my options for bulk moving JIRA issues between On Demand instances?

Ned Batchelder

We have a closed JIRA instance, and want to mostly open it. We're starting a new open (default public) instance, and want to move issues from the old to the new. I know there isn't a simple bulk export, edit, bulk import flow I can use. What are my options?

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Pedro Souza

Hello,

Actually there is no way to merge two OnDrmand instances directly, you will need to merge the data in a Standalone instance, then perform a full import to your OnDemand instance.

This article may provide you more detailed information:

https://confluence.atlassian.com/display/ONDEMANDKB/How+to+Merge+Two+JIRA+OnDemand+Instances

Cheers.

Pedro Souza

Hey Ned,

Yes, this is much easier! you will need to take a backup from your old instance, and restore this backup in your new instance, we have some documents that can help you with this procedure:

https://confluence.atlassian.com/display/ONDEMANDKB/Restoring+a+JIRA+OnDemand+Backup+into+a+JIRA+OnDemand+instance

https://confluence.atlassian.com/display/ONDEMANDKB/Changing+the+OnDemand+instance+URL+address

Feel free to contact us at support.atlassian.comin case you face any issue during the import.

Cheers.

Ned Batchelder

Thanks, I may not have been clear. The new instance doesn't have any issues in it. We just want to move issues from the old to the (now empty) new. Does that change the answer?

Ned Batchelder

Thanks, I have read about this option, but it sounds like it's an all-or-nothing proposition. Is there any way to control which subset of issues end up in the new system?

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