Can't access Jira from Confluence

Question

All,

We have created a new project a confluence, and link it to our Jira board, but I can't access Jira. It loops forever and then I get the "

It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.

If you continue to see this error, raise a support request

Try again"

Message. I've cleaned caches and cookies, and disabled my access to the other Jira board I used few months ago. The rest of my team have no problem accessing Jira. Do you know what it could be?

Thanks!

Yuliia Alloucha · Answer

I have faced the same issue, could you say please what should I do? I'm a member of jira and have access to the project. Thank you in advance

Isabelle Blanchot · Answer

Angelica,

Thank you so much! Problem has now been resolved, thanks !

Angélica Luz · Answer

Hello Isabelle,

Welcome to Atlassian Community!

Checking the details of the site, I can see that you are a member of the group confluence-users only, that's why you can't access Jira because your site administrator didn't give you permission for that.

Please, talk to your site administrator for them to add you to the default Jira Software group and also to add you to the Jira project.

Once you have permission, you will be able to access Jira from Confluence.

Regards,
Angélica