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Jira Cloud - as an admin and account owner, i lost access to all entities

Ido Niv_zbwqq3

my developers have access to their projects.

but, something happened and i lost all access to the application. I am able to login but without any rights to any module.

thanks

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Ste Wright

Hi @Ido Niv

When you say lose access to all modules - do you mean just projects? Or the application itself (IE you cannot access admin settings, etc)?

And just to confirm, you're on the Free version?

Ste

Ido Niv_zbwqq3

Hi @Ste Wright

yes, I am on the free version now. i think it was switched recently from paid.
i don't have access to the admin settings.

i cannot access the admin settings:

"You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access."

which is odd since I am the account owner....

Thanks

Ste Wright

Hi @Ido Niv

I would seek out another user in your instance who has Site Admin access.

I'd check first that you still have Jira Software application access - you can be active on a site without application access, meaning all you can do is login but not see anything.

To check this your Admin can:

Go to Jira Settings > User Management
Locate your user and open it
Check what products you have access to

Because this is a Free site it's less likely to be permissions-based as permissions are for paid plans.

Ste

Ido Niv_zbwqq3

Hi @Ste Wright

unfortunately I am the only admin.

I can see i am

any other option?

Angélica Luz

Hello @Ido Niv,

Thank you for reaching out to Atlassian Community!

I can see that you have two accounts on the site. One account is a Gmail and the other one is a custom domain.

Your admin account is the Gmail one, so please, log out of your account or open an incognito window and access Jira using your Gmail.

After that, you can follow the steps @Ste Wright mentioned to go to Cog icon (Jira settings) > User management.

On this page, you can find your other account (the custom domain one) and add the groups site-admins and jira-administrators, so both of your accounts will have administrator rights.