Getting Test get user's memberships : Failed Errors

Question

Dear Team,

I not expert in AD and LDAP, But while integrating AD with Jira my connection got the  passed but getting "Test get user's memberships: Failed" and "Test get group members : Failed" Errors.

I have enclosed screenshot for your reference.

Request you Please provide me solution ASAP.

Regards,

Premnath Bangar

Petter Gonçalves · Answer

Hello @Prem Bangar

Welcome to the Atlassian Community!

The error returned to you (error code 32) is a response from the LDAP server and it indicated that the object doesn't exist. It's also described in the KB below:

Common User Management Errors

By the error description, I could identify that your data code is returning 0, which means that the "Defined DN (Distinguished name) does not exist". Can you confirm if the DN is properly added to your objects in the LDAP with a valid syntax?

Additionally, Double check the Fully Qualified Domain Name on the LDAP side, including the prefixes (cn, ou, etc.), and ensure that it matches your directory configuration within JIRA.

Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.

Let us know if you have any questions.

Andy Heinzer · Answer

Hi Prem,

I understand that you are trying to connect your Active Directory to Jira, but are getting an LDAP error code 32 NO_OBJECT type error.  Typically this error message is an indication that the DN is incorrect or improperly formatted.  We have a related article to this for Bitbucket/Stash in https://confluence.atlassian.com/stashkb/ldap-error-code-32-659785640.html

It can be difficult to make sure that you have the correct string here when using Active Directory.  In my own experience I found the built in tools Microsoft includes to be lacking.  Thankfully Microsoft has provided a series of utilities called, sysinternals which includes a tool called Active Directory Explorer.  I would recommend using this tool because it will show you the exact path/DN when you are navigating the structure of your Active Directory here.

Try this and let me know if this helps.

Andy