When trying to create a cloud backup of JIRA (https://qualitasag.atlassian.net/secure/admin/CloudExport.jspa), "Create backup for cloud" I get the following message:
"""
Export error
Please try again later or contact support if error persists.
Any idea what could be going wrong or where to look in order to find more (log file-like) information about what could be going wrong?
Thanks a lot. Anke
Hello @Anke.Regli , it is hard to tell what could have been the issue as we don't have access to the logs on cloud. Please open a support ticket with Atlassian, so that they can fix this for you.
hello @Anke.Regli , I see that Atlassian is trying to fix an ongoing issue - https://jira-core.status.atlassian.com/Identified - We are currently experiencing issues where customers are unable to run a site backup. We have identified the issue are in the process of rolling out the fix.
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