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How can I set myself reminders for X date without using Due Date or Filters? (Ad-hoc dates)

unknown

Searched the knowledgebase but didn't answer what I want to do.

I want to be able to add an update to a card where I set myself a reminder for X date to go back and review the ticket. This could be emailed to me or appear as a reminder only.

Example scenario: "Dave's team to have finished their checks on Thursday, remind me on Thursday 6th August to check in with Dave for any changes."

I'd be happy with just a reminder on the day to check the card without additional info.

These dates will always be adhoc/irregular - most people seem to be working on event triggers or regular schedule, which does not work in my case.

Thanks in advance for any advice.

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John Funk

Hi Charshy - Welcome to the Atlassian Community!

Is there a data field with a value that is related to when you want to have the reminder sent? In other words, how are you selecting the date for the email as it relates to the card? You can probably see where I am going with that.

Another option is to use the Scheduled trigger with Automation for Jira. With that you can select the actual date using the advanced cron feature. Here is a little more on the cron:

https://support.atlassian.com/jira-software-cloud/docs/construct-cron-expressions-for-a-filter-subscription/

unknown

Hi John,

Thank you - and bear with me, as I'm new to Jira and inherited our existing Jira setup without directions from the person who configured it...! I'm also not a developer myself but can understand just enough tech to cause problems.

I think what you're saying is exactly my problem - I had a look at the Automation options, and I had hoped to have something on the lines of "if Comments field contains text "remind on XXX date", send an email". But on the Comments rather than a data field... which isn't available in Automation.

My case is to as to keep an audit trail on the card that I'm following up with associated stakeholders. There's no specificity/regularity to the dates.

Today for example I made a note to follow up in 2 days time on a piece of work when Person A gets back from holiday. It would have been good to be able to Add Comment; "Person A is on Holiday, will contact regarding their requirement on XXX date" and be reminded to go and do on the date of their return.

I don't mind adding a Reminder date field to achieve this? But it's a little cumbersome and I'd rather be able to see all the dates I initiated contact with an explanation instead of constantly updating a field... the Comments seemed like the logical place to track this.

Also note not all of my contacts can use Jira (some are non-technical/Jira-incapable, not all are in our organisation), so it's not a case of doing "@" and making a request sadly!

John Funk

I don't think you are going to be able to parse out any dates in a comment and use that as a reminder.

I would just create the custom reminder field date and then populate it as you populate the comment - if you even still need to do that.

Then you can create a single Automation For Jira rule sends an email each day when any issues that the reminder date is reached.

Bill Sheboy

Adding on to what John suggests, maybe add 2 custom fields to reduce problems: a date for the reminder and the text of what to remind you of.

Although it would be possible to parse a comment and get the date and thing to remind you of, it would be tricky to implement, test, and use. The key challenge is that as a user, you would need to *always* enter the reminder date in a consistent format. Otherwise the rule cannot parse it. Using a custom date field prevents that challenge.

Mariana_Pryshliak_Saasjet_qysy8m

Hi @[deleted]

You can try Boomerang: Reminders for Jira issues, which includes the function you need.

This add-on helps to create a new reminder for an issue and specify the message, time, recipients, and recurring settings. You can set multiple reminders for multiple recipients in a few clicks. Reminders will automatically notify users about issues via a comment in issue or via email (in case you haven't your Jira configurations changed.

I hope, you find this info helpful.

Best regards, Mariana

unknown

Thanks Mariana. I will raise with my operations team.

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