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Problem bulk edit field - Resolution

Former user

Hi !

After looking for a long time without finding an answer, I come to ask the question, hoping to have a solution haha. I want to change the status of the "resolution" field on a lot of tasks, so with Bulk operation. At the Step 3 of 4 : Operation Details, there are a lot of fields, but there isn't "Resolution" field.

This is a short video to show it : https://www.loom.com/share/619bc5dc440f452a9eac7c3d7d56c6e3

I don't know how to display this resolution field.... do you know how can i change that ?

Thank you for your help !

Accepted answers

Jack Brickey

You need to use Transition for changing the resolution not the Edit method. Depending on your exact goals this may include editing your current workflow, editing the transition within that workflow and including a post function to change the resolution field. Moreover, if this is a temporary cleanup exercise it may require you to add a temporary transition that you could use for this bulk transition operation. You might also consider looking at automation to see if it could achieve the goals you seek.

All comments

Jack Brickey

PhilSpo

Just to add onto Jack's answer. If this is a temporary cleanup, then you can export all the issues in question out of jira as a .csv

Make sure you include the mandatory fields in the export:

"Issue Type"
"Description"
"Issue Key"

"Reporter"
"Summary"
"Resolved"
"Resolution"

In your CSV then edit all the values in the 'Resolution' column to what you need them to be (make sure they exist as resolutions in Jira).

If you then import this CSV back into Jira into the project, it will copy the values from the CSV over the issues in Jira and will update the Resolution.

Phil

Former user

Hi thanks for your reply ! Actually today I changed the current workflow and the transition, so now I don't have a problem with the Resolution field anymore.

But for all old tasks, the Resolution field is not up to date, so I wanted to change all old tasks in bulk from "unresolved" to "done". I will try to update it with import csv

Thank you

Former user

Hi thank you for your answer. I will try to update with a csv. Thank you

Jack Brickey

yep. common problem and you will find many posts in the Community on this.

as I mentioned above to correct do this...

edit the workflow
add a temporary transition from your done status back to itself called "fix-res"
add a post function to set the resolution on this new transition as desired
publish the workflow
go to advanced search and find your issues
use bulk edit and choose Transition
select the "fix-res" transition
verify the resolutions are as desired
go back and edit the WF and remove the temp transition and publish

Jack Brickey

FWIW i really don't like this approach as it is sort of an unlocked backdoor and if not careful could result in undesirable updates to issues. But that is just me. :-)

Former user

Hi again, thanks now it's ok for me ! thank you for the tuto haha

PhilSpo

No i agree. Its a bodge job and Its more dangerous as you could edit issues by accident and cause more of a mess.

However the transition approach while it will work and set the resolutions, it would stamp 'resolved' as today's date.

This is something we couldn't have because of our reporting methodology, All the issues had to keep the original resolved date. So the CSV upload was the only way to change resolution but keep resolved.

Phil

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