Several active sprint tasks are missing from the Active Sprint board

Question

There are tasks that are in the active sprint, showed under the sprint in the backlog section. However , when looking on the Active sprint agile board , they are not there. it happen few times already. The common for those tasks, is that they moved to the active sprint after start, from another board. Any idea how to fix that?

Natalie Salman_iq4vf3 · Answer

The issues are shown in the filter and all statuses are mapped. Ill contact support. thanks for the help!

Jack Brickey · Answer

please go into board settings > general and click edit filter. view the results of the filter. do the issues show there? If not then the issues are 'falling thru the cracks' of your filter. Or rather the filter is excluding these issues. Inspect your filter. If the issues are being shown then if all statuses mapped as Nic states and no quick filters are on then you need to contact Atlassian Support.

Natalie Salman_iq4vf3 · Answer

Yes, checked that, all is mapped