Anonymous user in worklog import

Jacopo Paganelli

Hi, I am having some problems with the import of users in worklogs.

In the csv file I insert the correct mail of the users, but when I import the worklog some of those users become "anonymous". The strange thing is that for some users it works perfectly, while for others it does not.

What could be the problem? 

Thank you, Jacopo

Andy Heinzer

Hi Jacopo,

I understand that you're trying to import worklogs for Jira issues into your Jira Cloud site, but that some users are not being imported in this process and the worklogs are just shown as anonymous users.

The logic of the CSV importer in Jira is setup to allow you to create new users from that import, but it is limited only to users that appear in the reporter or assignee fields of those issues.  If you're just importing worklogs and those users don't exist in Jira yet, then those worklogs will show as anonymous because Jira is not able to create the user accounts from the worklogauthor field.

There is a note of this expectation though in our documentation of Importing data from CSV.  From that page under the section of 'Tips for importing CSV data into Jira fields': Users

Supported user types

• email address

• Atlassian Account ID

Creating users

You can choose to have the importer automatically create Jira users for any values of the Assignee or Reporter field.

Since this does not extend itself to worklog authors, I don't expect that this would technically be able to create users from that specific field.  If you're not mapping reporter and assignee here, OR you are mapping those fields but the users in the worklogs don't also appear as a reporter/assignee of any issues yet then the worklogs will only show them as anonymous.

Does that help explain the behavior here?

Please let me know.

Andy