How to "mute" the jirabot notification in Slack.

Question

I have jirabot/Jira Cloud integration in Slack. I love the idea of stream of all the changes happening to tickets. But if say I have 10 tickets in flight then I get 10*4 -> 40 slack notifications distracting me throughout the day. (as the ticket moves through various QA stages etc.) ..QA started, Qa finished, read for merge, merge done ..released etc..

I want these notification but I want them muted so I only look at them when interested.

Slack allows a channel to be muted. I want to be able to "mute" the jirabot.

Daniel Eads · Accepted Answer

Hey Jitu, welcome to the Community!

My suggestion would be to slightly tweak what's configured right now. I'm thinking that maybe you've got personal notifications set up (managed with /jira notify) and the direct messages from the Jira Cloud app are distracting. Is that right?

Given that you already know about muting channels, my suggestion is to disable the personal notifications and instead use channel subscriptions to a new channel in Slack. With a channel specifically for Jira messages (you could create a private one and invite the bot), you won't be seeing other "real" messages from teammates. The channel can be muted in your Slack client so that you can just check it as you please, as you've described.

Does that make sense? I'm happy to clear up questions about the project/channel subscriptions in Jira if you need help getting it set up.

Cheers,
Daniel