Hi, I would like to ensure that request type comes through on a slack message.
How can I do this?
Hi @Andrew Nada ,
You need to specify which integration you use. If it is an Atlassian's one - you cannot customize the messages.
Cheers,
Leo
Hi Andrew,
The default integration (which we recommend for bi-directional communication between Slack and Jira) currently doesn't include customization options for adding or removing fields like Request Type. This is documented as a suggestion here: API-95
However, using Jira's automation rules, you can fully customize a Slack message - including adding custom fields like Request Type. Automation is built-in to Jira Cloud. Instructions for using Automation to send a message to Slack are detailed on this page.
The smart value you'll want to use in your message template for the Request Type is:
{{issue.Request Type.requestType.name}}
Other smart values are documented here, allowing you to fully customize the message sent to Slack.
Cheers,Daniel
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