Automation app user permissions in next-gen project

Question

Hi!

I have created a Kanban next-gen project and set up an automation rule than transitions subtasks of a story meeting some criteria and sets some fields like assignee and start date.

The transitions went smooth yet the fields weren't updated. I think the possible reason behind this is that I am not seeing the Automation App User in any permission-related site.

I keep getting this error message:

Unknown fields set during transition. Field may not be on transition screen. Fields ignored - Assignee (assignee), Start date (customfield_10015).

By the way, I have a free plan, I don't know if that affects the issue.

ortigozamatias · Answer

Hi @Petter Gonçalves

Yes, I've forgotten to check that.

Here it is the snapshot:

If there isn't something I can do to make it work I'll leave all the rules created and wait for the fix to be implemented. I really look forward to that since this feature improves the workflow quite a lot.

Thanks for your help.

Best!

Petter Gonçalves · Answer

Hello @ortigozamatias

Thank you for the details.

I see that in your Automation rule you are setting the fields Assignee and Start date for your sub-task issue type, however, the screenshot you posted is related to the Story issue type screen, not sub-task.

Can you please confirm if the screen related to your sub-tasks are properly configured with both fields?

Additionally, I would like to say that Next-gen projects have some compatibility problems with Automation for Jira since it has a different architecture and many features work in a different way.

We have a feature request to fix those compatibility problems in Next-gen:

NextGen Software projects are fairly broken in cloud

Please, refer to the link above if you face any other strange behaviors with Automation and Next-gen.

Let us know if you have any questions.

ortigozamatias · Answer

Hi @Petter Gonçalves

Thanks for the reply.

I understand what you say, I'll follow the progress on that matter.

Today I tested the automation again and everything was correctly updated. However, I keep getting the error message in the audit log.

Here are some screenshots of the automation rule and the story configuration.

As I have said, all the fields both for the story and its subtasks were updated accordingly, but the error remains the same,  which I repeat below:

Unknown fields set during transition. Field may not be on transition screen. Fields ignored - Assignee (assignee), Start date (customfield_10015).

Let me know if you need anything else.

Best!