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Smart fields queries returning empty spaces in e-mail automations - help?

Ioana Nicolau

Hello!

I am experiencing an issue with querying smart fields in e-mail Automations on JIRA Software Cloud.

I tried different syntaxes, including the ones suggested on this page for very basic fields such as "status", however, the return I get is an empty space in the e-mail instead of the field value. This is also valid for custom fields.

I was desperately trying different syntaxes and testing but for some reason it doesn't work. Has anybody come across the same issue for JSC? Am I missing a first step before calling out the fields?

Would appreciate some help! Thanks!

Accepted answers

John Funk

Hi Ioana - Welcome to the Atlassian Community!

Can you share the Automation rule that you have so far showing the detail for the body of the email with the smart values?

But just quickly, try adding issue. in front - so issue.status

And for names try adding .displayName at the end of the field.

All comments

John Funk

Hi Ioana - Welcome to the Atlassian Community!

Can you share the Automation rule that you have so far showing the detail for the body of the email with the smart values?

But just quickly, try adding issue. in front - so issue.status

And for names try adding .displayName at the end of the field.

Ioana Nicolau

Hello John! Sorry for my late response, appreciate your help!

I tried you suggestion and unfortunately it didn't work, attached a screenshot of the input and result. I also tried using the field ID, that didn't make a difference. Screenshot 2020-08-03 at 09.33.18.png

John Funk

You need to put the word issue in front of each item.

{{issue.RetailValue.displayName}} - one note on this one, is RetailValue really the field name? Or is it Retail Value. Be sure it is exactly like the field name even if there is a space in it.

For the Status, try {{issue.status.name}}

Ioana Nicolau

Hei John! This worked for the status, however not for the custom fields... Any further suggestions on how to make this work? See attached, thank you for your support!

Screenshot 2020-08-03 at 16.23.54.png

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