Hi,
We has already used a portal for Jira Service Desk. But we would like to create one more portal and set other projects there.
Please explain if it is available, and the way we could create a new portal.
Thanks.
Hi Anna, welcome to the Community.
With JSD you will get a single "help center portal" per instance of JSD. Each Project you create in that instance will result in a new sub-portal under that help center portal. You cannot have more than one top-level portal for a given instance. At least not OOTB. You could have a look at something like Refined Themes for JSD if that is a requirement or you could implement your own portal solution.
So, we are available to have only 1 help center, am I right? And there is no opportunities to have one more help center and create other projects there?
Not in the same instance and without an addon.
Thank you for your answer, Jack.
But the question is still unclear for me. I want that organization "A" have 2 help centres portals (2 sites). Now we have only 1. How could I create one more? Or you mean it is impossible?
Hi Anna,
https://yoursite.atlassian.net/helpcenter-management
Go to Settings () > Products > Jira Service Management > Configuration.
In the Help center section, select View all help centers.
Feature and organize portals in a help center | Jira Service Management Cloud | Atlassian Support
Please note that the ability to have multiple Help Centers is a new-ish feature and only currently available in Premium and Enterprise tiers.
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