Work with multiple customers and workers on Jira

Nir_2djt1v

Hi,

My name is Nir and I've been using Jira for a long time by now.

We provide R&D services for multiple customers and are looking for the most efficient way to manage it on Jira.

My question is as following:

What is the right way to work with multiple customers with no need to have multiple Jira accounts for me and for my workers.

There are some challenges worth mentioning:

1. I don't want my workers to need to maintain more than 1 Jira account
2. I want to be able to manage my workers on one board that will contain all projects while making sure that the customers can see their tasks and none of the other projects' tasks
3. We need to be able to manage couple of scrum sprints at once - 1 sprint for my workers while the other sprints are for the management of the customers' workers and vendors

We tried working with Service Desk but working with it seemed to be too complicated and didn't give the customers the ease of use and visabiliy we were looking for.

We spent a lot of time looking for the right solution...

Will appreciate your help with that.

 

Thanks a lot,

Nir

John Funk

Hi Nir,

You might be able to do that with Issue Level Security. You can use the Assignee field or probably better, create a new custom field for Customer that is a single user picker field. 

Populate the Customer field (or whatever you want to call it) with the Jira user value. 

In the Issue Level Security, add an entry for the Customer field for the current user. Be sure to add the Security Level to ALL tickets. If the user's name is not in the customer field, then they cannot see the issue.