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Error 500 and can not transition issue

Ron_tn0mer

I got my issue on status 'to close' and want to transition to status closed.

Other issues can transition from this status to closed, the steps after 'to close' are 'force reopen' and 'reopen and clarify'.

There is 3 options to transition from however, I get 'can not load statuses and transitions'.

I tried resaving from draft to published for the workflow, but that did not help.
When I try to resolve the issue in VSC I get this error:
{"statusCode":500,"body":{"errorMessages":["Internal server error"],"errors":{}}

Accepted answers

Milan Chheda [INFOSYSTA]

Are there any validations or post-functions? There are high chances those might be failing resulting in an error.

All comments

Milan Chheda [INFOSYSTA]

Are there any validations or post-functions? There are high chances those might be failing resulting in an error.

Ron_tn0mer

post functions on the step that got me to the 'to close' status (decline):

Set issue status to the linked status of the destination workflow step.
Add a comment to an issue if one is entered during a transition.
Update change history for an issue and store the issue in the database.
Re-index an issue to keep indexes in sync with the database.
Fire a Generic Event event that can be processed by the listeners.

and conditions:
Only the assignee of the issue can execute this transition.

(person trying to close is the assignee)

and for the close transition

Set issue status to the linked status of the destination workflow step.
Add a comment to an issue if one is entered during a transition.
Update change history for an issue and store the issue in the database.
Re-index an issue to keep indexes in sync with the database.
Fire a Generic Event event that can be processed by the listeners.

When I click Edit on the Close transition I get the error 500 too with a skull on the page.

Ron_tn0mer

The problem resolved itself when I upgraded to Jira server. Software has slightly newer version. Might have needed re-indexing on the cloud install.

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