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I can't delete attachments from Issues

Gabriel Porras

Hello,

I'm Administrator of our JIRA OdDemand and in some Issues I Can't delete attachments.

This is the message I receive:

This page allows you to manage the attachments for a particular issue. Only users with administrative privileges to remove an issue can remove attachments.

I verify and I'm Admisnitrator. What other permissions I need to verify?

Thanks,

Accepted answers

Fahd

Hi Gabriel,

As I answered it your support ticket, this is due to JIRA workflow property (jira.issues.editable) set to false.

As from what I've checked, deleting attachments falls under editing issues operation as well thus it is blocked by the property set.

P/S: We really appreciate your time in helping Gabriel in this case. At least it helped me to ruled out all the other possibilities.

Regards,

Fahd

All comments

Vishnukumar Vasudevan

Can you cross check your permission scheme ? You should either have 'Delete All Attachments' or
'Delete Own Attachments' Permissions.

Udo Brand

Vishnu is right, however

Only users with administrative privileges to remove an issue can remove attachments.

seems like you lack the Delete Issues permission.

Gabriel Porras

Thanks Vishunu,

I've used the permissions helper with my user, the Issue and the "Delete All Attachments" permissions.

And the answer is:

Status:

Gabriel Porras has the 'Delete All Attachments' permission

So why I can't delete?

Thanks

Vishnukumar Vasudevan

Could take a screen shot of your permission scheme ( the attachments portion is enough ) and post it here ? Let's have a look.

Fahd

Hi Gabriel,

As I answered it your support ticket, this is due to JIRA workflow property (jira.issues.editable) set to false.

As from what I've checked, deleting attachments falls under editing issues operation as well thus it is blocked by the property set.

P/S: We really appreciate your time in helping Gabriel in this case. At least it helped me to ruled out all the other possibilities.

Regards,

Fahd

Udo Brand

I never came up with that. Good job

Gabriel Porras

Thanks to Atlassing now I fixed the situation.

It was caused because the Issue is closed.

Then I re-open it and now I can delete the attchments.

Darryl Baker

I found that the delete option in the new Jira UI (Experience the new Jira) doesn't work. In the old UI it doesn't seem to work from the inline editor for the description - only in the attachments section below the description.

With the new Jira UI the attachments section isn't there until you click on the description for inline editing.

I hope this helps somebody.

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