One large file attachment has affected all file attachments and images in a single issue

Donald M

Hello,

I have uploaded a 46MB and 52MB file to one issue. After that, all images and file attachments are not accessible.  I temporarily disabled "New Jira issue view" and deleted these 2 file attachments. When I enable "New Jira issue view" again, the problem returns.  I prefer to use "New Jira issue view" especially to enter tables in my comments.  I don't have any problem with other Jira issues which never had a large file attachment.

Is there any solution to fix the problem with this one Jira issue?  I will need to check all future attachment sizes, unless there is a way to configure the maximum file attachment size.  If there is, what is a safe limit size?

Is there a way to send a request to Atlassian to assist in fixing this problem?

Thanks!

 

Others cannot see images, nor download file attachments.

Images are not visible (above). Attachments are not downloadable (below).

Bill Sheboy

Hi @Donald M 

Here is the documentation on configuration of your maximum attachment size:

https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/

If you have a standard or premium cloud license, and are the site admin, you can submit a ticket here to get support trying to fix this issue:

https://support.atlassian.com/contact/#/

 

Best regards,

Bill