What is the difference between Jira service desk project types: asic, customer service and IT service desk?

Question

I would like to know the difference between Jira service desk project types: basic, customer service and IT service desk. Does the workflow vary between each type ? Is there any recommendation for the use of each type? If you have ever had to choose which one you will choose and according to which contexts?

Thank you

Rob Horan · Answer

Thank you - I looked at this page and found it greatly lacking in terms of detail.  The descriptions are barely more than what is in Jira, and does not specifically state what each template provides in detail.

Jack Brickey · Answer

I second Nic's answer. After many trials and tribulations I have found that starting simple has generally worked best for me. It is easier to add complexity than remove IMO. So when I added JSD app I setup a Basic and a IT SD then ultimately landed on basic and tweaked over time.

Nic Brough -Adaptavist- · Answer

See https://confluence.atlassian.com/servicedeskcloud/setting-up-your-service-desk-732528750.html

The types are really just templates to get your projects/desks started.  Once created, you can modify them to suit your needs (including effectively turning them into other types)