Issues/work items not showing up in new classic kanban project.

Question

We have a free cloud instance with one working classic project and one working next-gen project.

We have created a (actually several in attempting to find the issue) new "Kanban" and/or "Scrum" classic project.  All columns have mapped statuses. the board filter is scoped to the new project. Not trying to do anything fancy like multi-project filters,etc.  Just a basic, single project config.

The issue:
The planning view displays counts of tasks/stories etc. as they are created against Epics but will not actually display any of these work items in either the planning view or the board view.  Have had several different, experienced, internal resources look at the instance configs and no one has been able to find the problem.  Only the "next-gen" project config provides working boards at this time.

Bill Sheboy · Answer

Thanks for the information, David.

Who cannot see the issues?  Everyone or just some people?  If it is some people, did you check the permissions of the board filter to ensure it is shared?

Where is your Backlog status mapped?  Is it left of the board or mapped to a column?  For the Kanban boards using backlog, I believe the Backlog status should be mapped to the left under the backlog area.

David Matthews · Answer

Hi @Bill Sheboy ,

Thanks for replying.  Yes. To be clear, this is occurring for all newly created classic kanban/scrum projects.  NOT using a shared config.  Defaults all the way.

* Board filter is default: project=project-key order by rank asc
* No sub-filters beyond the defaults.
* Normal filter query under Issue search returns all issues.
* Epics in planning view display summary count of linked issues but the issues themselves do not appear in backlog-planning or board. 
* All statuses are mapped to columns.
* enabling/disabling the backlog planning view has no effect either.  Issues still do not appear on the main board whether or not the backlog planning is enabled.

Bill Sheboy · Answer

Hi @David Matthews

You note your Classic project boards and backlog have display issues, and the Next-Gen backlog/board does not.  Correct?

* Have you trying copying the filter from the board configuration, and using it in Issue and Filters to see if you get the expected results?
* Have you checked your Kanban boards to see if they have a sub-filter that could be hiding issues?

Best regards,

Bill