Experiencing Issues with the Assigned To Me widget After Updating Workflow

Jenna Zache

One of our users noticed today the Assigned To Me widget is still showing tickets that have been marked DONE. 

I believe this may have been caused by the updated workflow we created last week. 

I've tried updating the resolution of the Done status but the widget still isn't work as it was before. 

Any thoughts? 

Dave Theodore [Coyote Creek Consulting]

You need to do one of two things on your "Done" transition: 1) Present a screen that contains the Resolution field or 2) Use a Post-function to set the Resolution field to a value.  If you allow for issues to be reopened, you will need a Post-function on that transition to clear the Resolution. 

If your Done status allows issues to be edited, you can do a bulk edit and set a Resolution value to all of them. If not, you either need to remove the Status Property that doesn't allow the edit or add a Transition from Done to Done with a screen that has the Resolution field on it.