Hello. We would like to prevent users from being able to reply to tickets with a "to-do" or "done" status in JIRA. Is this possible?
You can set it on the property level of the status in WorkflowExample:key: jira.permission.comment.groupvalue: it-departmentSource: https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status
This would only allow the it-department to comment on that particular step.
Thank you for the response but that article is 9 years old and I can't get past step 2 as the GUI has changed quite a bit.
"Navigate to Administration > Global Settings > Workflows"
If you have administration rights inside your Jira instance:1. Settings > Issues > Workflows
2. Select EDIT next to your workflow
3. Select the status you want to modify (e.g To-Do)
4. Click "Properties" under options
5. Add key: jira.permission.comment.group
6. Add value: (Valid group only containing the ones you want to be able to comment)
This looks like it only works for the "classic" projects and not the "next-gen" projects, which unfortunately is what we use. For being "next-gen" it certainly seems more limited than the "classic" projects.
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