Create Comment-Related SLA

Question

Hi everyone,

We have requirements to comment on tickets at intervals dependent on each ticket’s priority. A high-priority ticket, for instance, may require a daily comment (status update) until resolved. The SLA’s timer shouldn’t depend on nor be reset by customers leaving comments of their own.

Is there any way to define such an SLA within Service Desk Cloud? I’ve done some searching, and came across this thread, but don’t really see anything quite right.

Thank you,
Ben Leibert

Mark Anderson_mpkie9 · Answer

Hi Atlassian team

I just wanted to add our name to list - we need the same functionality too!

I notice there has been no response to this question - is there a way to do this, or has this been raised as an enhancement request for future updates?

Thanks

Management_2m0uqk · Answer

Hi Atlassian team,

Our operations need exactly the requirements explained on this request. Is any way to get this requirements configured as SLA

Thank you