Jira cloud app for slack does not export slack messages to jira tasks

Frank Hidalgo

I have added the jira cloud app to slack and linked a jira project with a slack channel. When I try to add a slack message to a jira task, everything seems to work fine. Indeed, I get a message (see below) telling me that I have added the message to Jira. However, when I check into the Jira app (or web-based version) whether that message was added to the Jira task, it has not.

Daniel Eads

Hi Frank, welcome to the Community!

The way that the "Add to Issue" function works may be a bit different than you expect. For example, based on the message you may go to the issue and look for a new addition to the issue's description, or perhaps a new comment.

Instead, over on the right panel there is a "Slack" section - I've hovered over the "Open issue activity" action here:

Once you've opened that app in the sidebar, you'll see any messages from Slack that were attached to the issue:

Going that route, are you able to find the messages you've attached?

Cheers,
Daniel