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Stories in alternate "Done" categories are not properly removed from sprints

Rich Moll

One of the options for closure in our Jira is a "Won't Fix".

Some of our stories have been moved to this category, but still show up in sprint searches.

As you can see, these issues were last modified over 2 years ago, yet somehow they still are present in my sprint searches. They do not appear in my "Active Sprint" swimlanes. This feels like a bug; how do I fix this?

Accepted answers

Nic Brough -Adaptavist-

Note the "resolution" field says "unresolved" here.

That's why your issues are coming out in searches - plain Jira believes them to be open. This happens when you have a workflow that fails to ask for a (or set to a fixed) resolution as you move the issue into an end state ("won't fix" in your case).

First, I would go over your current workflows and check that they all ask for or set a resolution as issues get to the end of their lifecycle.

Then I'd look to fix the old ones. Probably the best option is to temporarily add the resolution field to the edit screen for those issues/projects, bulk edit it to set it, and then remove the field again. (Do not leave it on the edit screen - if you do, every edit of an issue will effectively close it). You'll want to do that while no-one is likely to be using the affected projects.

All comments

Bill Sheboy

Hi @Rich Moll

I believe the issue is that these are not marked as Resolved. In this case, they should be resolved and your status (disposition) is "won't fix".

On your board settings for the columns, find the status "Won't Fix" and check the box to Set Resolution.

Best regards,

Bill

Nic Brough -Adaptavist-

Note the "resolution" field says "unresolved" here.

First, I would go over your current workflows and check that they all ask for or set a resolution as issues get to the end of their lifecycle.

Rich Moll

I'm not sure I'm looking in the right place. Thoughts?

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Rich Moll

I stumbled into this page, is this the fix I'm looking for? I didn't see a checkbox, but it originally wasn't in the category.

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Bill Sheboy

When on the board or backlog view, go to Board Settings under the ... at the right of the page. Then select Columns.

Examine the status values mapped to the right-most column on the board. There should be a checkbox for Set Resolution that you can select for this status.

If you do not see that checkbox, you are not using the simplified workflow, so take a look at Nic's notes for more information and steps.

Rich Moll

I set a Post action for those transitions to set a resolution (I assume "Won't Do" counts as Done?). We'll see if that fixes our problem.

Nic Brough -Adaptavist-

Yes, any text value in resolution (even "unresolved") counts as done. The field in the database is null when an issue is unresolved.

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