Accessing Data on Failed Searches

twise

Hi there!

My working group and I are brainstorming ways to best support the organization and the creation of new articles in Confluence. We use our space specifically for Knowledge Management. 

 

Our larger team relies on search as the best way to access resources and data, so we were hoping to have access to failed search terms as metric to determine adequate coverage of resources. For example, at the outset of this project, we could look at the most popular failed search terms, create/restructure, and then monitor failed search terms after to see x% decrease at project end. 

Does Confluence track failed search terms? If so, is this something that clients can have access to?

 

Thank you! 

Shannon S

Hello, and welcome to Atlassian Community. It's nice to have you join us!

Confluence does not currently track search terms, but I was able to find a feature request for this that I'll share with you below. I would recommend voting and watching this request, so you can be notified if there are any changes.

• CONFCLOUD-28959 Logged User Search Queries on Confluence
  

If you're using Jira Service Desk, it may be easier to track the kinds of requests your customers are raising, in order to know which articles still need writing:

• Write and Share Knowledge Base Articles 

In that case, whatever the customer looked for in the Customer Portal can be used as the title of their support ticket, which would give you a better idea of what people need help with.

Good luck with your investigations, and take care,

Shannon