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Why do my automation rules not work in my advanced roadmap?

Maxime Stauffer

Hi!

We use advanced roadmaps and create a few rules to automate labels and assignees. However, when we create issues in our advanced roadmap the rules do not apply (even after accepting the changes into Jira).

Does someone have a solution to this problem?

Thanks!

Accepted answers

All comments

Bill Sheboy

Hi @Maxime Stauffer -- Welcome to the Atlassian Community!

I am not familiar with the automation for advanced roadmaps. And, if it is anything like the other automation rules for JIRA Cloud, there should be an audit log captured near each rule. Have you investigated logs to check for issues/errors?

Best regards,

Bill

nmenere

Hi Maxime,

I know of one limitation with portfolio/Advanced Roadmaps around our support for "Parent Link" but if the trigger is for Issue Create then it should work.

Are you able to post a screenshot of your rule to see exactly what it is?

Cheers,
Nick

Maxime Stauffer

Hi @nmenere! Thank you for your answer.

Here is the rule:

And, related to the first comment, here is the audit log which shows that the rule works but it, in fact, only worked from the backlog and not from the advanced roadmap:

Many thanks for your help!

Bill Sheboy

Thanks for the information @Maxime Stauffer

If you click on the audit log entries, it will show the execution of the rule steps. That will help you learn more, such as was the Assignee condition met (empty) in order to proceed. If not, that would explain why the assignment did not happen.

Also, there appear to be timing issues with the issue created trigger in automation rules...occasionally the rule fires so quickly that the data from the triggering issue is not yet available. To resolve that, after the rule trigger add an action to re-fetch the issue. That will reload it before the rule continues processing.

nmenere

Before I dig into this more, can I confirm that you mean that the rule didn't get triggered when you created an issue from Advanced Roadmaps.

Sorry to pedantic but need to know exactly what it is before I go to the dev team with this.

Cheers,
Nick

Maxime Stauffer

Hi,

Here are both rule logs after I created issues in the advanced roadmap:

Auto assign: the rule got triggered but did not retrieve parent issue while there is one.

Auto label: the rule got triggered but did not change anything (despite the 'Issues edited successfully')

Does that answer your question?

Thank you!

unknown

any solution?

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