Hello,
We're received reports from several users that they cannot update tickets if they do copy/paste of information.
They are getting the error attached.
Could you please advice what could be the reason?
Thank you!
Hey @Vania Koleva ,I think that issue is because some text is not getting copied in a correct format. You can try by copying the text into a notepad or text editor and then pasting the same from the notepad into the ticket.--Ravya
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Could you please advice what could be the reason?
