Backup for Server fails because of non existant next-gen project

xavier.pourrier

Hi,

We plan to migrate our project's Jira (free Cloud) to a Jira Server hosted by our Company.

As a first step, we did a full Backup for Cloud (for safety reasons, not for the migration) and it worked perfectly.

Then, we tried to do a full export with the Backup to server feature of the System > backup Manager.

We have a single project and it is not a next-gen project (we created one once to test but deleted it afterwards). The system does not allow us to run the export: the Create backup for server button is disabled...

We tried Delete all next-gen projects a couple times to no avail. The operation seems to succeed but the button remains disabled.

Any idea ?

 

Petter Gonçalves

Hello @xavier.pourrier

Welcome to the Atlassian Community!

Per your description, I believe you might be facing the following bug in your Jira site, where a Next-gen project in the trash page is blocking your Jira Server backup:

Next-Gen Projects in Trash Prevent Backup For Server

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

To work around the problem, click in the project drop-down at the header of Jira application > View all projects > Click in the "Trash" page and remove all the next-gen projects there:

P.S: Also check the archive page to confirm you don't have any Next-gen projects archived.

Let us know if you have any questions.