How can we bulk import contact name, email and phone from .csv into Jira without sending them emails?

Jeffrey McDonald

We are setting up our support desk and have run into a potential show-stopper. We need to enter all our contacts for the companies we support from a .csv export file. We can't have these all go out as emails to our customers, we just need them in the system. They can all have a default password for the import, and we can change as they begin to use the new support desk.

How can we get this information into JIRA service desk? I have the companies imported, but need a work-around for the individuals.

Thanks in advance.

Jeffrey

Shawn C

Hello Jeffrey, 

At this time, not possible to suppress the 'Welcome Email' a Service Desk Customer receives when they are invited; there is a Feature Request to add in this functionality: https://jira.atlassian.com/browse/JSD-1620

In addition, currently the User CSV Importer is only applicable to Import JIRA Users and cannot be used to bulk import Service Desk Customers: https://jira.atlassian.com/browse/JSD-1829

-shawn