Is it possible to automatically create a new ticket on the date that was defined in another ticket?

Anastasiia Hvozdarova

I am creating a project for access management. Where I configured screens, fields, issue types, and used automation for issue creation as well. 

The idea is temporary access is requested in the "Access Request" ticket with the "access revoke date" custom field. So, WHEN access revoke date comes THEN a "Revoke access" ticket should be created.

Olga Videc

Hello @Anastasiia Hvozdarova 

There is no easy way to do this, but this is my quick idea, tested it works.

Create a custom field type "date" or you can use due date field. Create automation rule witch will run every day at 8:00 am and check with JQL if custom date filed is matching past 24 hours

You can run this rule multiple times a day, but edit your JQL, if you run it 4 times use this set to match the past 6 hours, you get the idea.

 

Go to your project -> add automation rule -> use trigger "Scheduled" -> switch to Cron

You can use online corn makers 

In my example I use every day at 8:00 am

To find the correct JQL, go to filters -> advanced issue search -> more find your filed

and then switch to advanced to copy JQL, add this JQL to your automation rule. After that add then create an issue to your automation rule.

BR, Olga