Migration from Cloud Jira project to another Cloud Jira project

Question

Hello Community,

My use case is trying to migrate Project from A to Account B, I found some answers in discussions saying go to Import/Export create backup and export.

Once it is exported go to B account and import the Zip that is downloaded, which will get all the Project back in B account.

In the above process everything was successful I am able to see project and People etc, when I am trying to load a board I am seeing below screenshot without reason.

All the tickets are created in Account A are not populating and showing above error.

Please let me know what could be the issue.

Shashi K_t70vmv · Answer

* Can you confirm if more details of the error are displayed in the development tools of your browser? - Below are the images in console I

* Is that problem occurring for other boards on your site? If possible, try to create a new board using the same filter and check if the problem persists.-- This is happening for Migrated project ONLY
* Can you confirm if you can access the issues that preciously displayed on the board using the issue navigator page?-* - I do not see issues in navigator, but I could see tickets updates in Recent Activity in Dashboard

* Is the same error displaying to other users on your site?* Yes

* Did you change anything in the export file before importing it to the new site? Had you deleted any projects, filters, or any other data?* No I just did import of backup zip file.

Petter Gonçalves · Answer

Hello @Shashi K

Welcome to Atlassian Community!

Per your description, I understand you migrated your Jira application data from one site to another, however, a specific board is not being displayed when you try to open it. Is that correct?

In order to further troubleshoot your issue, please provide us with the information below:

* Can you confirm if more details of the error are displayed in the development tools of your browser?
* Is that problem occurring for other boards on your site? If possible, try to create a new board using the same filter and check if the problem persists.
* Can you confirm if you can access the issues that preciously displayed on the board using the issue navigator page?
* Is the same error displaying to other users on your site?
* Did you change anything in the export file before importing it to the new site? Had you deleted any projects, filters, or any other data?

Best Regards.